![]() ![]() ![]() Friction (and frustration) increased as a result - whether it's learning a completely different set of apps for a new job, clashing with colleagues who have varying levels of tech proficiency, or being forced to use a program that's counter to a personal preference.One study published in the Harvard Business Review suggests workers are switching from app to app, website to website, nearly 1,200 times a day - and paying a so-called "toggling tax" that amounts to a total of 9% of their annual time at work.Ĭontext: The number of ways workers stayed in touch with one another digitally shot up during the pandemic, said Paulman.A salesperson, for example, switches among email, calendar, enterprise chat software such as Slack, a customer relationship management (CRM) platform such as Salesforce, a video conference system, maybe a conference room system too, a note taking application and presentation-maker in order to meet with a client.Over time and across large workforces, those effects can lead to burnout and a drop in productivity.īy the numbers: Workers are using an average of six to eight apps to perform a single business process, Tori Paulman, senior director analyst at Gartner, told Axios. Why it matters: The freedom that remote work provides can also come at a mental and sometimes emotional cost. But the number of applications needed now to do any one job can make it feel like we're working multiple jobs at the same time. Tech enables people to do their jobs however and wherever they like. ![]()
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